Third-Party Risk Management (TPRM) becomes exponentially more complex in multinational environments, where regulatory standards, operating models, and team cultures vary widely. For a leading global insurer, fragmented processes and region-specific approaches created inefficiencies and risk blind spots. Projective Group led the transformation: shifting from a tech-first rollout to a globally aligned TPRM framework, establishing a consistent operating model across jurisdictions, and enabling smarter, scalable risk oversight through both process and platform.
The client
A leading multinational insurance provider, headquartered in the United States, operating across multiple regions. The company offers a mix of retail insurance, specialty insurance, and surety services.
The challenge
While the US-based Third-Party Risk Management (TPRM) office had adopted the Aravo system to manage vendor risk, global teams continued to rely on manual processes, including SharePoint-based contract storage. The client lacked a scalable, consistent global delivery model for TPRM, and regional differences in regulatory requirements, team structures, and culture created additional complexity.
Our approach
Operating as a Scrum Master and Program Manager, our consultant led the delivery from the UK, coordinating with risk, procurement, legal, and compliance teams globally. Key actions included:
- Re-aligning the program from a tech-led rollout to a framework-first strategy
- Establishing a global TPRM framework and target operating model
- Ensuring alignment with regional regulatory standards and business practices
- Facilitating executive-level governance through a senior SteerCo, including the Global CIO, CRO, and regional Chief Risk Officers
Key results
- Global TPRM framework that standardises third-party risk practices across all regions
- Improved visibility and consistency in vendor risk assessments across jurisdictions
- A defined process supporting key risk areas including data privacy, IT security, ESG, sustainability, and financial crime
- Ongoing implementation of a unified technology platform (Aravo) to support automation, workflow management, and contract storage
Over Projective Group
Projective Group is opgericht in 2006 en is een toonaangevende change specialist voor de financiële dienstverlening.
We worden binnen de sector erkend als een provider van complete oplossingen, die samenwerkt met klanten in de financiële dienstverlening om oplossingen te bieden die zowel holistisch als pragmatisch zijn. We hebben ons ontwikkeld tot een betrouwbare partner voor bedrijven die willen gedijen en bloeien in een steeds veranderend landschap van financiële dienstverlening.
