TransformationCase StudiesRisk & Compliance
Implementing change at a large retail bank: “It’s not just an app, it’s a mindset”
A large retail bank in the Netherlands faced a fine from the regulator DNB for failing to comply with the new KYC/ATF regulations. They had to implement a new onboarding process for new clients, using an app which had stricter rules for identification, verification and automated checks. Our challenge was to motivate employees to use […]
