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How a Dutch financial institution increased its margins by reducing lead times and introducing a performance- driven way of working
When operational complexity becomes a barrier It is common in large organisations that processes evolve over time and become harder to manage. Handovers increase, small workarounds accumulate, and lead times gradually extend. This is what this financial institution was experiencing. Lead times for several services had grown to 30–60 days. Teams were working hard, but they lacked […]
