How a global automative bank successfully adapted to a data-driven way-of-working
The Challenge
Difficulty accessing frequently used data, creating long lead times
Siloed data organisation slowed down development of new offerings
Increased regulatory demands to improve data organisations
Solution: Implementing a new Data Strategy and complementing way of working to improve the data driven organisation.
Our Approach
Conduct gap analysis of wants and needs to improve turn to customer offerings and comply to regulations.
Design and Implementation of multi-year Global Data Strategy
Implementation of a Data Driven Way of Working by designing a Data Academy and installing a structure for Data Governance within the organisation.
Apply industry best practice to define Data Steward and Data Champion roles
Key Results
Completion of training by +200 employees before handing over to Champions to continue ongoing Adoption.
Improved efficiency by $3M and uplifted sales by more than $35M.
Onboarded 4 Data Champions as SME’s within Data Office and identified business area to pilot Data Steward role, empowering the team to control data critical to them.
Reinforced change by providing Data Council with bi-monthly report on success and challenges of Data Strategy.
When we started working with our client, a global automotive bank, they were at an important crossroads. Their business was strong offering asset‑based loans to individual customers, car dealers, and wholesale partners with a deposit business in the UK. But the market was evolving fast. New digital players entered the financial services space, and customer expectations shifted. The bank knew it needed to modernise and use data in a much smarter way to stay competitive.
Strong ambition, complex reality
The client was looking to modernise its bank using data to create more direct customer offerings to compete with new market entrants. However, like many traditional players, they had to contend with a legacy infrastructure. Data within the organisation was siloed. With increases in regulatory demands and numerous audit points, we were engaged to develop and implement a Data strategy. The bank needed a clear Data Strategy to break through these barriers and enable a new way of working.
Building the global data foundation
We helped the client design, implement, and later refresh a multi‑year Data Management strategy covering Europe, the US, and China. This included a full delivery roadmap and a supporting business and benefits case, which helped the client secure the necessary funds to achieve their ambitions.
We then developed the foundational Data Management capabilities needed to support their strategic business objectives. This covered Data Governance, Data Quality and Business Data Architecture. Alongside this, we implemented and enhanced technical solutions for data cataloguing, data governance, data quality, and MDM and, importantly, ensured these solutions were successfully adopted and used in practice.
Driving enterprise-wide adoption
Beyond managing the programme and providing boots on the ground, our critical differentiator was Business Adoption.
The client needed support to implement and embed their new Data Management strategy across the enterprise (6,400+ employees) and move towards their vision of a “Data way of working”. Projective Group took full ownership of the implementation, applying the principles of Prosci’s industry‑recognised ADKAR framework.
To make this sustainable, we built a community of Data Champions within the client’s data team. They supported training and adoption activities and helped drive awareness of the data strategy throughout the organisation. We also created a long‑term communications approach to reinforce key messages and maintain visibility.
In parallel, we designed and built a critical data‑skills training pathway. This included eLearning for all employees, helping them grow from data consumers into more capable data experts. To support the launch, we created an internal campaign and aligned it with additional upskilling resources, such as video training materials that we also produced.
Sustainable adoption& measurable business impact
More than 200 employees completed the training before we handed the responsibility over to the Data Champions. This ensured that adoption continued smoothly across the organisation and remained By strengthening the organisation’s ability to qualify and deliver data solutions, the client achieved clear and measurable results:
By strengthening the organisation’s ability to qualify and deliver data solutions, the client achieved clear and measurable results:
More than $35M uplift in sales
$3M in efficiency improvements
Ready to strengthen change in your organisation?
If you want to explore how change management can support your transformation, connect with us for an introductory conversation or join our Change Management Training. We help professionals build the tools and mindset needed to lead change with confidence.
